Refund policy

RETURN AND REFUND POLICY

Effective Date: 17.06.2026
Last Updated: 17.06.2026

At DROPTEE, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [7 DAYS] from the date of delivery
  • Be unused, unworn, and in its original condition
  • Include original tags, packaging, manuals, and accessories (if applicable)
  • Include proof of purchase or order confirmation

Returns that do not meet these conditions may not be approved.

2. Return Timeframe

Customers may request a return within [7-14 DAYS] after receiving the order.

To start a return, please contact us at:

Email: [ADITYASAINIX2008@GMAIL.COM]

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos (if the item is damaged, defective, or incorrect)

3. Refund Process and Timing

Once your returned item is received and inspected:

  • We will notify you regarding approval or rejection of your refund request.
  • Approved refunds will be processed to the original payment method.
  • Refunds are generally completed within [5-10 BUSINESS DAYS] after approval.

Please note:

  • Your bank or payment provider may require additional time to reflect the refund.
  • Original shipping charges may be non-refundable unless required by applicable law or due to our error.
  • If customer return the order 15% restocking fee will be applied and deducted from refund amount 

4. Exchanges

We offer exchanges for eligible items.

Exchange requests may be accepted for:

  • Incorrect product received
  • Size replacement (if applicable)
  • Damaged or defective items
  • Product replacement requests approved by our team

Exchange requests must be submitted within [24 HOURS] of delivery.

Availability of replacement items cannot be guaranteed.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within [7 DAYS] of delivery at [ADITYASAINIX2008@GMAI.COM]
  • Provide photos of:
    • The product
    • Packaging
    • Shipping label (if applicable)

After verification, we may offer:

  • Replacement
  • Exchange
  • Full or partial refund

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless defective:

  • Personalized or custom-made products
  • Gift cards
  • Downloadable or digital products
  • Perishable goods
  • Items marked as non-returnable at checkout
  • Products returned damaged due to misuse

7. Return Shipping Costs

Return shipping responsibility:

  • If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.
  • For customer preference returns (change of mind, incorrect selection, etc.), customers are responsible for return shipping charges.

If applicable, return shipping costs may be deducted from the refund amount.

8. Cancellation Policy

Orders may be cancelled before shipment confirmation.

Once an order has been shipped, cancellation may not be possible and return procedures may apply.

9. Contact Us

If you have any questions regarding returns or refunds, contact us:

DROPTEE
Email: [ADITYASAINIX2008@GMAIL.COM]
Phone: [8005858708]
Business Hours: [10 A.M- 6 P.M]